Guide to GUEST
RELATION OFFICER
HIGH DEMAND
OCCUPATION IN HOSPITALITY INDUSTRY
Guest Relations
Officer responsibilities include:
· Welcoming guests in a friendly and professional way.· Addressing escalating customer complaints. · Providing information about facilities, and other services.
Hotels are looking for
a Guest Relations Officer to provide high-quality service to hotel customers. You will address complaints
and go the extra mile to make sure the guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
·
Review arrival lists
to welcome guests
·
Attend to special
guests (e.g. VIPs) and answer their inquiries
·
Help prepare welcome
folders with collateral (e.g. room service menus, area descriptions)
·
Provide information
about amenities, area and venues and promote services
·
Anticipate guest needs
and build rapport with customers
·
Offer assistance with
certain tasks (e.g. confirming travel arrangements, taking messages)
·
Address customer
complaints and escalate to Guest Relations Manager when needed
·
Record information in
the logbook daily
·
Ensure compliance with
health and quality standards
Advt. .
Videos - get your videos in minutes according to your niche Become a You Tuber. Grab your customized videos. To make real money you need a professional touch. This simple web editor makes creation fast and easy. No previous experience needed. https://promo.grsm.io/mlpaqgmtlgq4 Free customizable video maker to help boost your business. Video creator for ads, social media, product and explainer videos, and for anything else you ... Free Trial
Requirements
·
Proven experience as a
Guest Relations Officer
·
Familiarity with
hospitality industry standards
·
Proficiency in
English; knowledge of additional languages is a plus
·
Computer literacy
·
A customer-oriented
and professional attitude
·
An outgoing
personality
·
Outstanding
communication abilities
·
Excellent
organizational and time-management skills
What to Expect
Being a
guest relation officer isn’t an easy task. They play a big role in making the
guests' hotel stay exceptional. Without them, things will not be the same. Some
may be familiar with them, but most still have no idea what guest relations are
in a hotel and their roles. Learn it below.
The Responsibilities
What is
guest relations in a hotel? Being aware of their responsibilities is part of
knowing them. As we all know, every hotel staff does a different job to fulfill
the guests' needs. And if you are aspiring to become one of the guest relations
officers, it would be better to know your responsibilities first.
·
As a
staff for this job, you will be answering all the guests' inquiries about the
programs, facilities, and services offered by the hotel.
·
Not all
customers get satisfied with the services that the hotel offers. So you have to
be ready to face and address the complaints of every customer.
·
You will
be greeting every guest that comes in and comes out of the hotel.
·
You are
expected to be friendly and approachable.
·
You
should be communicating formally and politely with the guest.
·
You are
expected to be reliable and customer-oriented.
·
You
should be sensitive to the needs of every guest.
·
You will
be reviewing the arrival list to welcome the expected guests.
·
You will
be attending and assisting VIP guests.
·
You will
be recording some information of the guests in the daily logbook.
· One of the most important hotel guest relations job description is being flexible and punctual. So you must work hard to achieve that.
The Qualities
You
already know what is guest relations in a hotel. How about the qualities that
one must possess? We want to expand your vision about their job description. So
if you are planning to serve this job, bear in mind the following qualities.
·
Before
you agree to do this job, you must be familiar with the hospitality industry
standards.
·
You will
be conversing with different people with different nationalities, so you are
expected to possess excellent communication skills. And since English is the
universal language, you should be proficient. However, it would be better if
you can speak different languages to attend to those who are not fluent in this
language.
·
You are
expected to be customer-oriented. Meaning, even if they don’t mention anything,
you must be sensitive to guests' needs.
·
You must
have good time-management skills and be organized because this is a
multi-activity job.
·
You must
have an outgoing personality with a professional attitude.
·
You
should be computer literate, especially in Microsoft word and excel.
·
You must
know how to handle conflicts and solve problems.
·
You must
treat the guests fairly and politely regardless of their status.
·
Remember
that as a guest relations hotel officer, you must have the patience and
self-control no matter how the guest is provoking.
· You should not disclose any information about the guests.
XNSPY can be installed in a
minute https://xnspy.com/affiliate/915.html
Conclusion
We meet
different people in the hotel, including the staff. Each of them carries a
responsibility for the guests. They make sure that we feel safe, enjoying
delicious meals, getting the best amenities and room services. One of these
hard-working people is the guest relations officer. We may not be too familiar
with them because our main priority in checking in the hotel is to be relaxed
and escape from the stressors. But now that you learned in this article what is
guest relations in a hotel, you now know how they work. These people give much
of their time to make sure that our stay is comfortable and fun. They assist us
with our daily needs and help us get out of the most in our stay. The next time
you meet one of them, say thank you or respond with a smile.
DidUknow Blogs
https://xplore202.blogspot.com/2022/08/waiter-in-hotel-or-restaurant.html
https://xplore202.blogspot.com/2022/08/guide-to-host-or-hostess-in-hotels.html
https://xplore202.blogspot.com/2022/08/guide-to-desk-manager-hotels-high.html
https://xplore202.blogspot.com/2022/08/guide-to-guestrelation-officer-high.html
.jpg)
No comments:
Post a Comment