Thursday, September 29, 2022

DRONE OPERATORS ARE PROBABLY THE HIGHEST IN DEMAND PROFESSIONS. JOIN US - make MONEY FROM HOME

 

SELL YOUR DRONE STOCK FOOTAGE or Join DRONE VIDEOS & make money

There are 2 ways you can make money on DroneVideos.com.

1.Become a Drone Operator & film for DroneVideos. (US only ) 

2.Sell your stock footage on the website.& make money ( Global )

Become a Drone Operator and Film for DroneVideos in any state of US

  • Earn 40% Commission on all of the custom drone videos that you shoot for the company. (excluding discounts)
  • Example: A customer purchases $300 Drone Package and uses a 5% off discount code (paying $285 in total); you will earn 40% of the $300 listed price, which is $120 in pay for a single job. All you need to do is film, and upload raw footage. No editing, and no color correction necessary.

Sell Your Stock Footage  ( Global offer )

  • Upload your drone footage to our stock footage site and earn a 50% Commission every time your content sells.
  • Example: A customer purchases your Stock Footage Video for $40.00. The Stock Footage Owner would earn $20 on that purchase, and every other time that video is sold!. So you keep earning as long your Stock Footage Video is on display.


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Working for DroneVideos.com is fun and rewarding.  They secure the assignments for you, so you can focus on performing the work you’re so passionate about. No editing or color-correcting is required. Simply upload raw footage and the company will do the rest.

Earn 33% Commission on all jobs, and get paid within 24 hours of approval of the work via PayPal or Direct Deposit. Team up with the largest and most prestigious network of drone operators in the world!

At  DroneVideos.com, they specialize in filming 4K drone videos and Hi-Resolution aerial photos shot to your exact specifications. No matter the industry you are in, a drone video shot by DroneVideos.com is a great way to make your project really stand out. All the Drone Operators are experienced, insured and have gone through background searches. Once the videos and photos are filmed by  Drone Operators, they are edited and color corrected by our skilled editors. After the project has been reviewed and approved by the CEO of the company, it is put on an SEO (Search Engine Optimization) friendly page so that you can easily share it on social media websites with a click of a button. Quality is  number one priority and they offer a 100% money back guarantee on all   drone videos and photos.

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Monday, September 5, 2022

Become a SAFETY OFFICER - Workplace Safety

BECOME A SAFETY OFFICER 

Why Workplace Health & Safety are Important

You may know that health and safety in the workplace are important, but you may not have thought of the reasons for it. The fact is there are probably more reasons than you have considered.


First, health and safety in the workplace benefits each and every person who works there. When people are healthy and safe, they are better able to do their jobs. This in turn benefits the company. When employers and employees alike spend their work hours in a place where there is less risk of illness or injury, they will not need to take time off from the job to deal with these problems. Everyone will be more productive.

It Takes Team Effort!

The best way to reach any goal is with teamwork. When each person knows that he has a stake in a project, it increases his willingness and motivation to contribute to it. He wants to give it his very best. These concepts are as true for health and safety in the workplace as they are for any other kind of project.

Some Rules are Essential

The overall safety and health in the workplace depends upon sensible rules. When each person knows that everyone who works there is expected to follow the same rules, it can reduce the risk of noncompliance.

Rewarding Compliance

You may be familiar with businesses which operate on the principle that it is essential and even honorable to never miss a day of work. While this is a good theory, it is not necessarily as good in practice. When employees feel that they will be rewarded for attendance, it encourages them to go to work when they are ill and to not report injuries.

You Need a Backup Plan

Whether you work alone, in an office, or on a jobsite, you need a backup plan to keep everything running smoothly. A good way to start is to think about these topics, and adjust them accordingly to suit your particular place of business. 

Dealing with Issues and Concerns

The best and most productive way to deal with issues and concerns in the workplace is to deal with them as soon as possible. When these issues and concerns involve job-related health and safety, it can also mean the difference between someone noticing a problem and getting it taken care of before it leads to more serious problems.

Although it will differ according to the particular workplace, some of the issues and concerns which your staff and employees may wish to address can include maintenance problems, cigarette smoking, the use of radios or other sound devices, and virtually anything else which has the potential to undermine safe, healthy work conditions. 


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How to Deal with Noncompliance

Team effort and cooperation are keys to a healthier, safer work environment. When these factors apply to the office or other jobsite, most people will agree that it is a good thing, and that it is in everyone’s best interest. However, you may find that you have one or more employees who do not follow the rules. Some may break the rules unintentionally, while others are openly defiant.

Remember What the Workplace is for!

The workplace should be a place where every employee feels comfortable, and motivated to do his job. When employees actually enjoy being at work, more can get accomplished. Unfortunately, you may find employees who take the idea of comfort and enjoyment too far, forgetting that they are in a place of business.

Make Your Workplace a Good Place

Employees will be happier, healthier, and get more accomplished, when the workplace is a good place to be. They will look forward to going to work each day, and be more motivated to do a good job. This is not to say that you should turn your office or jobsite into a fun zone or a place to be lazy. What it does mean is when employees are comfortable and relaxed on the job, they will be more energetic, and less likely to sustain accidental injuries.

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Conflict Resolution

Conflict resolution is a necessary part of any company. Taking it seriously can mean the difference between disgruntled employees who become careless and unconcerned about their own welfare and that of others, and employees who are always ready to give and do their best.

Conflict is a part of human nature. In a work setting, where a large number of people are together for many hours every day, conflict should be expected. After all, each person brings his own individual personality, experiences, outlook, and ways of doing things, when he comes into work each day. As your employees cannot reasonably be expected to shed their uniqueness when they arrive at work, some degree of conflict will surely happen. When you are prepared for conflict, and prepared to resolve it as quickly and easily as possible, it is best for everyone concerned.

Are Dress Codes Appropriate?

If your company does not require its employees to wear uniforms, you may not have thought much about dress codes. Even if a workday does not involve employees wearing suits or other business attire, there are some factors related to dress codes which can be appropriate for your workplace.

Minimizing Distractions

The more distracted a person is when he is on the job, the more likely it will be that an accident will occur. Distractions which get in the way of doing one’s job, or paying attention to basic safety precautions, should be minimized.

Many people find unnecessary noise to be a distraction. A noisy work environment can result in employees being unable to concentrate and focus properly, becoming argumentative or confrontational with others, nervous, agitated, and stressed out.

People Who Work After Hours

In many companies, there are people who work after hours. When there is one, or a few, employees who are on the job at times other than the normal workday, some factors must be taken into consideration for their health and safety.

Reasonable Expectations and Time-Management

The workplace where reasonable expectations and sensible time-management are an everyday part of the job is the workplace that is safest for its employees.

You may not have thought of these factors as being relevant to on-the-job health and safety. They can have a very negative effect, or a very positive effect, depending upon the approach your company takes to these issues. 

Your Fire Safety Plan

While most businesses do have fire safety regulations, not enough people are aware of what is involved and what they must do in the event of a fire. It is a good idea to be sure that everyone in your company has the facts.

First, everyone should know their company’s regulations on sprinkler systems, fire extinguishers, smoke detectors, and fire alarms. They should be informed of where the fire extinguishers and fire alarms are located, as well as being instructed on how to operate them if it becomes necessary.

Being Organized

The more organized a workplace is, the less risk there will be of both health-related problems and accidental injuries.

One factor in reducing these risks is to be sure that your workplace is always clean. Whether you have a regular maintenance staff or depend upon an employee to deal with this issue, it is essential to keep your workplace clean at all times. Floors need to be cleaned on a regular basis, and wastebaskets and other receptacles must be emptied.

Plan for Emergences

No one likes to think of emergencies occurring in their workplace. Unfortunately, not thinking about it often results in not making plans. If you plan for possible emergencies in advance, and make sure everyone who works there is aware of the plans, it can prevent emergency situations from becoming disasters.

In addition to fire safety, some emergency situations which may occur on the job can include an injury or sudden illness, illegal activity such as drug use or unauthorized persons in the building, and emergencies which involve an employee’s personal life. The proper course of action for these and other emergencies should be discussed in advance.

Do You Need Security Guards?

Security guards are a standard part of many businesses today. It can be helpful for you to look at both sides of the issue in order to determine if security guards will be an asset to your company.

At its best, having security guards increases safety in the workplace. Duties which include monitoring the building for unauthorized persons, making sure employees get to their cars safely at night, and being present to assist in a variety of emergency situations, make having one or more security guards on the premises a safer environment for all employees.

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Sunday, September 4, 2022

HOTEL FRONT OFFICE - highly in demand occupation in Hotels worldwide.

FRONT OFFICE JOBS in Hotels


 Hotel Front Office jobs

EXCELLENCE IN HOSPITALITY

The front office is the nerve center or hub of a hotel. It is the department that makes the first and last impression on the guests, and the place that guests approach for information and service throughout their stays.



The primary function of the front office is that of a facilitator between the guest and other departments of the hotel. Another job of Front office desk is also to support and help in providing services to the guests. The number of interactions and transactions between the guest and the hotel during a guest stay, determine the type and nature of front office operations.

FUNCTIONS AREA OF OPERATIONS

1. Sell guest rooms

• Accept reservations Handle walk-ins

• Perform the registration process

2. Provide information on hotel services

• Concerning internal hotel operations

• About external events and locations

3. Coordinate guest services

• Liaison between front and back-of-the-house areas

• Handle guest problems and complaints

4. Chart room status reports

• Coordinate room sales and housekeeping: occupied status On-change status, out-of-order status

5. Maintaining guest accounts

• Construction of folio and account

• Posting to folios (updating) Supervision of credit levels Documentation of guest’s transactions

6. Settlement of guest accounts

• Preparation of guest statement Reconciliation of folio Perform the checkout procedure

7. Construct guest history file

• Record the guest’s personal data for future references


https://5f24feda1b0dd.site123.me  Kims Education Center. Distance Learning. Creative Commons License.

When listening to an upset guest:

1. Remain centered: Focus on your breathing, maintain eye contact and continue to listen to what is being said. When guests are upset, they are looking to resolve a problem. Allow them to vent.

2. Take ownership and offer your assistance: How does it feel to be in the guest’s shoes? What needs

does he/she have that are not being met? Example: “I can understand why you are frustrated that your room is not ready. Please let me see what I can do to resolve the problem.”

3. Ask probing questions: Continue to ask questions to understand what the guest is trying to say and to reassure the guest that he/she is being heard. Clarify the guest’s needs, and get more information to solve the problem: “Do you mean …?” or “Did I understand you to say …?”

4. Remain calm: Don’t feel incompetent, angry or nervous if the guest is overreacting. The guest has a right to express his/her feelings. This is not a personal attack on you. Don’t join the participant in an argument. Don’t tell guests to calm down, as this often makes them angrier. Continue to listen and maintain eye contact.

5. Summarize and apologize: “You wanted the food cooked without butter.” “You’d like extra towels in your room.” Apologize to them and take ownership of the problem. Assure them that you understand that this has been a mistake on the part of the hotel.

6. What will resolve situation? Explain how you will take care of this. Do you need to refer them to another department? Communicate this in an assuring and genuine tone.

7. Do not take it personally: Do not carry any negative experiences home with you. Leave the situation in the past.   

IDENTIFY AND ATTEND TO CUSTOMER NEEDS

DELIVER SERVICE TO CUSTOMERS

Inquiry about Reservation

After the front desk clerk has welcomed the guest, he or she asks if a reservation has been placed. If the guest responds affirmatively, the reservation is retrieved (called up on the computer). If the guest is a walk-in, the front desk clerk must check the availability of accommodations. If accommodations are available, the next step is to complete the registration card.

Meeting Guest Requests

Guests’ needs usually include bed requirements, room location, floor plan arrangements, ancillary equipment, rooms designed and equipped for special needs, immediate availability, and price. If the guest has a reservation, the room selection will be blocked prior to the guest’s arrival. The walk-in guest presents opportunities to the front desk clerk to optimize a sale and meet the needs of the guest. Opportunities to sell are discussed later in this section.


https://5f24feda1b0dd.site123.me  Kims Education Center. Distance Learning. Creative Commons License.

HANDLE INQUIRIES

INFORMATION BOOK

Front office personnel need to respond knowledgeably to guest requests for information.

Common guest questions may include:

• Can you recommend a nearby restaurant?

• Can you call a taxi for me?

• Where’s the nearest shopping center, drugstore?

• Where is the nearest church?

• Where is the theater from here?

• When is check-out time?

• How do I get to the museum, the library?

• What recreational facilities are available in the hotel, near the hotel?

• When is opening time of your restaurant for breakfast?

HANDLE COMPLAINTS

SIX STEPS IN HANDLING GUEST COMPLAINTS

In dealing with guest’s complaints, there are several steps to follow:

1. Addressing the guest

2. Giving attention

3. Determining the solution options

4. Finding answers

5. Taking action

6. Checking up



COMMUNICATE WITH CUSTOMERS AND COLLEAGUES

THE FRONT OFFICE INTERACTION WITH OTHER DEPARTMENTS OF THE HOTEL

The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security,

and human resources. These departments view the front office as a communication liaison in providing guest services. Each of the departments has a unique communication link with the front office staff. The front office in any type of lodging property provides the face and voice of hospitality for the organization around the clock. Guests are most likely to approach the front office staff for connections to staff in other departments. As you review the following lodging facility departments, try to grasp the role of the front office in communication with each. The front office is a clearinghouse for communication activities. The members of the front office team must know to whom they can direct guest inquiries for assistance. They learn this by means of a thorough training program in in-house policy and procedures and a constant concern for providing hospitality to the guest.


PROVIDING INFORMATION TO GUESTS

• The Information Clerk should know all the hotel facilities.

• Should know the hotel key staff: name, department, telephone NO. room NO.

• Should know the special “function” for the day.

• Other hotels information.

• Should know the local travel agencies.

• Should know some local information such as : hospitals, foreign affair offices, public security bureau, tourist, etc.

If you cannot provide what the guest asks for, try to find it out or ask your Supervisor to help and make sure you give the guest right information.

Did U know blogs

In demand occupations in Hotel Industry.

https://xplore202.blogspot.com/2022/08/waiter-in-hotel-or-restaurant.html

https://xplore202.blogspot.com/2022/08/house-keeping-in-hotels-high-demand.html

https://xplore202.blogspot.com/2022/08/guide-to-host-or-hostess-in-hotels.html

https://xplore202.blogspot.com/2022/08/guide-to-desk-manager-hotels-high.html

https://xplore202.blogspot.com/2022/08/guide-to-guestrelation-officer-high.html   

https://xplore202.blogspot.com/2022/09/barista-coffee-maker-easy-and-quick-to.html

Compiled by Mrs. Ambreen mrsambreen9@gmail.com 

Thursday, September 1, 2022

BARISTA (Coffee Maker ) Easy and quick to learn. occupation in high demand in Hotels, Restaurants and Resorts

 BARISTA (Coffee Maker ) Easy and quick to learn.  occupation in high demand in Hotels, Restaurants and Resorts 


https://5f24feda1b0dd.site123.me  Kims Education Center. Distance Learning. Creative Commons License.

INTRODUCTION

Having skilled, competent baristas operating the machine is crucial to the café’s success. Having unskilled staff serving below average coffee is the quickest way to destroy the cafés reputation and general business success.

Our espresso training is tailored to the needs of café operators, and includes “introductory” training for beginners and focused training for more accomplished coffee makers.

Training is not a one off event – it’s an ongoing process – in successful cafes it is embedded into the business culture.



PREPARATION

There are many factors which must all be prepared well to ensure you customers return for your great espresso…..

 Fresh

Freshly roasted coffee will remain usable for up to 9 days, provided the beans are kept dry, cool and away from the light. Always grind the coffee just before use and don’t grind and fill your doser unit, as ground coffee will lose its vitality very quickly.

 Clean

Coffee should be treated like any food. Everything that comes in contact with it and the coffee machine must be clean

Hot

Water, milk, group head, handles and cup should be hot

Fast

Preparing coffee with efficient, careful speed ensures it is served to your customers whilst fresh, hot & delicious

Consistent

Your customers will return for your great coffee when it is made well, served fast and hot, prepared using the same recipe and presented the same way – every time – regardless of who is making it!

USE & STORAGE OF COFFEE BEANS

Celcius Coffee will only ever supply you with the freshest, premium 100% organic, licenced fairtrade coffee.

Freshly roasted coffee is at optimum between 7 and 10 days after roasting.

Only grind the coffee as you need it. DO NOT be tempted to grind your beans in advance, as the coffee will be exposed to air and will deteriorate and quickly go stale.

Beans should be stored in a cool, dry, dark place, preferably in an airtight condition, away from direct sunlight.

It’s preferable to remove any beans from the grinder hopper at the end of each day and pour in to an airtight container for overnight storage.         

GRINDING COFFEE, DOSING COFFEE, TAMPING COFFEE

Must Read Information!

Coffee is freshest immediately after it is ground. After grinding coffee beans, the volatile oils that were previously protected inside the bean are exposed to the air which oxidizes and stales the coffee.

This effect occurs immediately after coffee grinding so it is important to tamp and extract the espresso as quickly as possible. The coffee grinder should be activated for 15-20 seconds every time a shot is desired, so that only freshly ground coffee is used. Instead of two pulls on the dosser, the barista should pull several times until the entire basket is filled with ground coffee.

Espresso coffee should be ground to a size in which the extraction process takes 23-28 seconds. It is important to only adjust the grind and not the pressure one tamps with to control the flow rate. In addition to particle size, the humidity plays a dramatic role on extraction time. Since coffee is hydroponics, it absorbs moisture from the air causing a tighter pack and longer extraction time. Thus, the grind setting must be changed slightly throughout the day as the barista perceives changes in extraction time.

https://5f24feda1b0dd.site123.me  Kims Education Center. Distance Learning. Creative Commons License.

Your Grinder

Your grinder is the tool that produces small volumes of even-sized particles of coffee.

To extract espresso properly it is essential to use an espresso burr grinder and to grind per order. The two major types of burrs used are flat and conical. Conical burr coffee grinders are desirable because they increase the surface area of each particle and the amount of flavor that can be extracted from the coffee. Since a conical burr grinder has longer cutting edges, the burrs can rotate at lower speeds, which reduces the heat created.

Grinding Coffee

As a guide, if your grind is at the correct level, if should ‘ball up’ in to clumps of ground coffee, referred to as snowballs. Grinders do vary and it’s important to check which direction on your grinder will make the grind finer and which will make it coarser. There are also factors that can influence your grind, such as humidity/moisture in the air and your grind will need continuous ‘tweaking’ to allow for these changes.


It’s best to only make minor adjustments to your grind each time; until you are satisfied you have it right. With practice, you will know when you have the correct grind for the conditions. And it makes perfect sense then, only to grind the coffee as you need it.

 Adjusting Your Grinder Settings

In order to achieve finer or coarser grinding, the adjustment disk located under the hopper must be adjusted using the relevant handle.

In order to increase the coarseness of the ground coffee, the disk must be rotated clockwise; to decrease the coarseness, turn the disk anticlockwise.

The adjustment should be performed with the motor on, and preferably without any coffee between the grinding blades.

Grind small amounts of coffee in order to determine the optimal degree of fineness.

Before checking the fineness of the ground coffee, grind some coffee in to the dose and then dose out and discard.

This operation must be done whenever the grinding setting has been changed, in order to empty the duct of the previous ground coffee setting.

If your coffee is coming out of the espresso machine too quickly, it means the coffee is ground TOO COARSE. Vice versa, if it is coming out too slowly, it means the coffee is ground TOO FINE.

Nonetheless, bear in mind that there are many conditions liable to influence the correct grind, such as the atmospheric conditions (humidity, coldness), the tamping/compacting of the coffee in the basket, the espresso machine settings and the cleaning of the filters.

Dosing Ground Coffee

It’s really important that you dose the correct amount of coffee in to your basket. Ensure you have sufficient ground coffee in the doser to ensure you deliver a full dose in to your basket with each full flick of the lever.

Tamping Ground Coffee

When you tamp the coffee, it’s really important that you do it with a firm, even pressure that will form a solid, flat surface in the basket. If the coffee is not evenly packed in the basket, this will result in a bad extraction and ultimately, a bad cup of coffee!

EXTRACTING COFFEE ‘THE SHOT’

The shot is the base of all coffees. Create perfect espresso by following this extraction guide:

1. Dry the basket inside the handle.

2. Dose the basket with freshly ground coffee until level with the rim. For more information, refer to

DOSING section.

3. Firmly and evenly tamp the coffee so it becomes perfectly flat and packed. For more information, refer to TAMPING section.

4. Clean any loose coffee grounds off the rim of the handle.

5. Secure the handle in to the pre-heated group head.

6. Place warm cup(s) underneath the spout.

7. Start the shot extraction. There should be a short delay before the coffee pours, between 3-6 seconds. Then the first of the creme will begin to drip from the spout(s).

8. After the initial drips, the bulk of the espresso will flow. The flow will then taper to look like a ‘mouse tail’, and the liquid will be lighter in color.

9. The extraction should take no more than 25 seconds.

10. You’ve now made the perfect espresso, with a rich, deep caramel-brown creme!

11. You’ll know when you’ve ground, dosed and tamped your basket correctly when you knock out the used grinds and they fall from the basket(s) in a compact, round ‘brick’.

12. Rinse the basket(s) under hot, running water.

THE MILK

Milk is foamed and steamed for the simple reason that you want to enhance and elevate the sensory experience of coffee and espresso in particular.

Coffee is a sensory experience. We want to do everything we can to maximize it. Hot milk with coffee is okay, but does not compare to the texture and full richness of properly steamed and foamed milk. Handled correctly the milk can be transformed.

With practice and determination, you will be producing superbly steamed milk in no time at all!

STEAMING & ‘STRETCHING’ MILK

 Fill the correct size milk jug with fresh milk, to at least 1/3 full.

 Before use, open the steam valve to clear any water from the steam vent pipe – this is called “purging”. This prevents diluting the milk.

 To froth the milk, lower the jug so the steam pipe nozzle is just below the surface of the milk. If you hold the jug too low, it will make large bubbles – NOT WHAT YOU WANT!

 Hold the milk jug so the steam arm is in the center, to create an even thick froth and create a whirlpool motion with the milk.

 To heat the milk, hold the milk jug so the steam pipe nozzle is near the bottom of the jug, then fully open the steam valve.

 This entire process should be quiet – if there is a high-pitched sound, then the steam pipe is too low in the jug. Be careful not to steam / heat to too long, which will burn the milk. A good guide is the “3 second rule” – once the milk is up to temperature, which should be 65 – 70 o C, you shouldn’t be able to comfortably hold the outside of the jug for more than 3 seconds.

 Turn the steam valve off.

 Wipe the milk residue off the steam arm with a soft, damp cloth.

 Aim for very small bubbles (preferably no bubbles). Tap the jug on the bench a couple of times to dissipate any large bubbles.

Now you’re ready to finish making a great coffee!

ESPRESSO RECIPES

PLEASE NOTE: All drinks should be made with a double shot of espresso, unless otherwise requested by the customer

SHORT BLACK – demitasse cup (70ml)

This is the base of all espresso beverages

Place a demitasse cup under the group head and extract a double shot. Serve immediately!

RISTRETTO – demitasse cup (70ml)

The most concentrated of all espresso beverages, the ristretto is a ‘restricted’ short black

Place a demitasse cup under the group head and extract a shot, restricting the pour, stopping the extraction at about 2/3 of the shot. Serve immediately!

LONG BLACK – tulip cup (150ml)

The extraction is poured on top of the water so the crema is not disturbed

Fill the cup just over half full with hot water from the espresso machine. Then, place the cup with water under the group and extract a double shot over the hot water. If requested, serve the long black with a small jug of hot water.

AMERICANO – cappuccino cup (190ml)

Made in a larger cup (therefore more hot water). Like the Long Black, the extraction is poured over the top of the water. Because the surface area is greater, it’s more difficult to retain a crema

Place the cup under the head and extract the double shot over the hot water. Note: The crema should form completely over the hot water and the cup is still not full. Serve with a small jug of hot water.

MACCHIATO – demitasse cup (70ml)

A short black ‘marked’ with hot milk

Place the cup under the head and extract the double shot. Add the mark of milk to the espresso by spoon.

FLAT WHITE – tulip cup (150ml) or cappuccino cup (190ml)

Flat white drinkers are often the most fussy about the way their drink is prepared. Ensure the milk has very little froth and is still textured enough to carry without spilling

Extract a double shot in to the cup, then ease the smooth flat steamed milk into the centre of the coffee, holding back the majority of the froth with a spoon OR you can remove the majority of the froth from the milk jug with a spoon, before pouring.

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